Andrews Help System

The AHR (Andrews Help Rendszer = Andrews Help System) is a general purpose support ticketing and registry system. It enables the users to report problems and configuration requests. Our partners and employees can monitor the ,,further fate'' of the tickets, they can add notes and execution time, that way a submitted support ticket can be precisely followed up, knowing whose responsibility it was, who spent how much time with the given problem, and how and when it was closed. The system is web based, security was high priority in the process of its planning, implementation and testing.

Every user can access only the content permitted to him/her. The system has an internal and a public interface. The public interface accessible by our clients almost entirely consists of pages transformed from dynamic to static pages. Using this method we considerably decreased the vulnerability of the system.

Screen shots

Entering a new task

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All open tasks

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